Capstone: Build a Smartphone Support Casefile

Mission

Combine app selection, APK provenance, permissions, device compatibility, performance, charging and backup evidence into one support case.

Required work

1. Establish the fictional user and device requirements
2. Verify the selected app and installation route
3. Review security, privacy and compatibility risks
4. Diagnose one performance and one charging issue
5. Validate backup and recovery
6. Publish a concise support recommendation with limitations

Evidence to produce

A complete bilingual-ready casefile with requirements, evidence, diagnosis, actions, verification and maintenance plan.

Quality checks

The result must identify its source data, separate observation from assumption, preserve supplied originals, and explain any limitation or uncertain conclusion.